Returns & Exchanges
7 Days DOA Product Guarantee
If one or more of the items you received are damaged, different, or not working, you will be protected by this Guarantee. Please contact us for Return Material Authorization within 7 days of the order being received.
After returning the product to the address provided by our customer service team, we can send you a new item free of charge or you can choose to receive a full refund.
180 Days up to the Quality of the Exchange or Refund
If there are quality problems in some categories of products, you can get a refund or exchange up to 180 days. You can contact us to learn if the product is in this category.
Missing item(s), wrong item(s) or incorrect package sent
During delivery, please make sure the package is in good condition (no sign of being opened) and confirm the contents before signing the package.
For any issues, please contact us and follow our warranty process:
1. Provide your order number and the product code (SKU number).
2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received. Possible Solutions after the problem is confirmed by us.
If there is an item missing, we will resend the missing item/accessory for free within the warranty period.
If we have shipped the wrong item, we will either refund you in full or dispatch an alternative item (if applicable and available). We will decide whether you need to return the wrong product or not and reimburse you for the return shipping fee when we receive it.
If you would like to exchange your item(s), email us at email@example.com with the item number/sku (found at the end of the item title) and the item variation/color of the style that you want.*
ALL CLEARANCE ITEMS ARE FINAL SALE.
Our head office address:
Y5daddy.com ANDY YIM CHI FAI
2/F RM 4 BLK B, CHUN MAN COURT, HOMANTIN, KLN, HONGKONG.
TEL: +852 62528708
Our USA warehouse:
USA Address: (For return)
38246 ALFALFA CT
HAMILTON VA 20158-3522