7 Days DOA Product Guarantee
If one or more of the items you received are damaged, different, or not working, you will be protected by this Guarantee. Please contact us for Return Material Authorization within 7 days of the order being received.
After returning the product to the address provided by our customer service team, we can send you a new item free of charge (we will reimburse you the return shipping cost), or you can choose to receive a full refund.
30 Days No Reason Return
If you are not satisfied with your purchase and the product is still in brand new condition, we can arrange a partial refund, which will cover the price of the item minus the shipping fees. You will be responsible for paying the return shipping fees.
Please contact us for Return Material Authorization within 30 days of the order being received.
Once we receive and inspect your returns, we will send you an email notifying if the return was approved or rejected.
For exchange buyer MUST return the defective item for 1 to 1 exchange or refund, the return cost due to buyer.
Note：Items such as underwear / swimsuits are not covered by this guarantee due to hygiene considerations. If you need help, you can check the Apparel Return Process below, or contact us
180 Days up to the Quality of the Exchange or Refund
If there are quality problems in some categories of products, you can get a refund or exchange up to 180 days. You can contact us to learn if the product is in this category.
Note: Due to its nature and intended use, clothing, shoes, bracelets, decorations, phone and tablet accessories, household gadgets, home decorations, RC toys, home textiles, and other similar items are not included in this warranty period. For other product details please contact us or reference other warranties.
Missing item(s), wrong item(s) or incorrect package sent
During delivery, please make sure the package is in good condition (no sign of being opened) and confirm the contents before signing the package.
For any issues, please contact us and follow our warranty process:
1. Provide your order number and the product code (SKU number).
2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.
Possible Solutions after the problem is confirmed by us:
If there is an item missing, we will resend the missing item/accessory for free within the warranty period.
If we have shipped the wrong item, we will either refund you in full or dispatch an alternative item (if applicable and available). We will decide whether you need to return the wrong product or not and reimburse you for the return shipping fee when we receive it.
Repair Period & Warranty Exemptions and Notes
|1 year||Mobile phones, tablets, PC computers, mainboard and motor of electric bicycles and electric scooters, projectors, 3D printers, laser engraving machines,& ebook readers|
|180days||Smart watches & electronic accessories (eg. earphones, keyboards, speakers, & mice)|
|90 days||Smart bracelets|
For the above categories, the warranty is only for the main body. The warranty period of product accessories (such as chargers) is 30 days.
Warranty Exemptions and Notes
1. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.
2. If you have damaged/misused the item(s), the product's warranty is immediately rendered void. No compensation is available in such cases. However, you are welcome to contact us to purchase a replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them.
The customer voids the warranty if they:
- Flash the firmware of a device or root a device
- Open the body in an attempt to fix the device
- Modify, remove, customize, or swap parts of the product
- Use the device in a way that it is not originally intended for
- Continue to use the item once a fault occurs and causes more damage
If you would like to exchange your item(s), email us at email@example.com with the item number/sku (found at the end of the item title) and the item variation/color of the style that you want.*
ALL CLEARANCE ITEMS ARE FINAL SALE.
Our head office address:
Y5daddy.com ANDY YIM CHI FAI
2/F RM 4 BLK B, CHUN MAN COURT, HOMANTIN, KLN, HONGKONG.
TEL: +852 62528708
Our USA warehouse:
USA Address: (For return)
38246 ALFALFA CT
HAMILTON VA 20158-3522